Overview For the second assignment, you will continue to use the "Repairing Customer Satisfaction' Download "Repairing Customer Satisfaction'case study to develop the second of two progress reports. You will access the case study via the link provided and follow the instructions below. Review "Types of Data Analysis" Download "Types of Data Analysis", for additional information to complete the assignment.
Instructions Based on the case study "Repairing Customer Satisfaction" Download "Repairing Customer Satisfaction", develop a 2 – 3 page progress report on your findings for the Board of Directors that includes the following.
Develop the final draft of your hypothesis regarding your framed problem, including elements of a new value proposition for the company, based on your analysis of the organization, root causes, and data required for your chosen identified deficiency. Select one of the analytical tools discussed in the reading from Week 3 and the Types of Data Analysis (PDF) to analyze collected data. Apply the selected analytical tool to the data you collected in the Week 3 assignment and the identified root causes, then respond to the following. Discuss if there was sufficient and relevant data available for analysis. If the data was insufficient, what additional data would have been helpful for a more complete picture of the problem/opportunity? Describe how the analysis supported or refuted your hypothesis. Discuss which of the data analyzed supported your hypothesis the best and which data were surprising or presented a challenge to your initial hypothesis. Develop the communication plan for the CEO, BOD, and organization based on your proposal and instructor feedback in Week 3 so brainstorming can begin, and solutions can be arrived at. In your communication plan, address the following: stakeholders to be included, timelines for initial communications and follow-up messaging, and media to be leveraged, e.g., team or town hall meetings, emails with progress reports, etc. This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.
The specific learning outcomes associated with this assignment are:
Apply best practices to analyze data and transform it into relevant information, including deploying analytical tools and new technologies such as AI and analytical software. Demonstrate an understanding that the elements of data-driven decisions extend beyond merely quantitative data and must include aspects of qualitative data. Help Resources Check out this interactive tutorial: Using Your Own Words: Preventing PlagiarismLinks to an external site.. Week 6 Assignment Repairing Customer Satisfaction – Progress Report 2Week 6 Assignment Repairing Customer Satisfaction – Progress Report 2CriteriaRatingsPtsDevelop the final draft of the hypothesis regarding the framed problem, including elements of a new value proposition for the company, based on the analysis of the organization, root causes, and data required for the chosen identified deficiency.26.25 to >23.62 ptsExemplaryDeveloped the final draft of the hypothesis regarding the framed problem, including elements of a new value proposition for the company, based on the analysis of the organization, root causes, and data required for the chosen identified deficiency.23.62 to >21 ptsCompetentDeveloped the final draft of the hypothesis regarding the framed problem, including elements of a new value proposition for the company, based on the analysis of the organization, root causes, and data required for the chosen identified deficiency, but the hypothesis is still missing key details.21 to >18.37 ptsNeeds ImprovementDeveloped the final draft of the hypothesis regarding the framed problem, including elements of a new value proposition for the company, based on the analysis of the organization, root causes, and data required for the chosen identified deficiency, but the hypothesis did not reflect the feedback received from the instructor and is still incorrect.18.37 to >0 ptsUnacceptableDid not develop the final draft of the hypothesis regarding the framed problem, including elements of a new value proposition for the company, based on the analysis of the organization, root causes, and data required for the chosen identified deficiency./ 26.25 ptsApply the selected analytical tool to the data collected and the identified root causes.26.25 to >23.62 ptsExemplaryApplied the selected analytical tool to the data collected and the identified root causes.23.62 to >21 ptsCompetentApplied the selected analytical tool to the data and the identified root causes, but the findings are incomplete.21 to >18.37 ptsNeeds ImprovementApplied the selected analytical tool to the data collected and the identified root causes but applied the tool incorrectly.18.37 to >0 ptsUnacceptableDid not apply the selected analytical tool to the data collected and the identified root causes./ 26.25 ptsDiscuss if there was sufficient and relevant data available for the analysis.26.25 to >23.62 ptsExemplaryDiscussed if there was sufficient and relevant data available for the analysis.23.62 to >21 ptsCompetentDiscussed if there was sufficient and relevant data available for the analysis, but the discussion is incomplete.21 to >18.37 ptsNeeds ImprovementDiscussed if there was sufficient and relevant data available for the analysis, but the discussion is incorrect.18.37 to >0 ptsUnacceptableDid not discuss if there was sufficient and relevant data available for the analysis./ 26.25 ptsDescribe how the analysis supported or refuted the hypothesis.26.25 to >23.62 ptsExemplaryDescribed how the analysis supported or refuted the hypothesis.23.62 to >21 ptsCompetentDescribed how the analysis supported or refuted the hypothesis, but the description is incomplete.21 to >18.37 ptsNeeds ImprovementDescribed how the analysis supported or refuted the hypothesis, but the description is incorrect.18.37 to >0 ptsUnacceptableDid not describe how the analysis supported or refuted the hypothesis./ 26.25 ptsDiscuss which of the data analyzed supported the hypothesis the best.26.25 to >23.62 ptsExemplaryDiscussed which of the data analyzed supported the hypothesis the best.23.62 to >21 ptsCompetentDiscussed which of the data analyzed supported the hypothesis the best, but the discussion is incomplete.21 to >18.37 ptsNeeds ImprovementDiscussed which of the data analyzed supported the hypothesis the best, but the data selected to support the hypothesis and the discussion are incorrect.18.37 to >0 ptsUnacceptableDid not discuss which of the data analyzed supported the hypothesis the best./ 26.25 ptsDevelop a communication plan for the CEO and BOD so brainstorming can begin, and solutions can be arrived at.26.25 to >23.62 ptsExemplaryDeveloped a communication plan for the CEO and BOD so brainstorming can begin, and solutions can be arrived at.23.62 to >21 ptsCompetentDeveloped a communication plan for the CEO and BOD so brainstorming can begin, and solutions can be arrived at, but the communication plan is incomplete.21 to >18.37 ptsNeeds ImprovementDeveloped a communication plan for the CEO and BOD so brainstorming can begin, and solutions can be arrived at, but the communication plan has been developed incorrectly.18.37 to >0 ptsUnacceptableDid not develop a communication plan for the CEO and BOD so brainstorming can begin, and solutions can be arrived at./ 26.25 ptsWrite a progress report that is clear, includes appropriate writing mechanics, and follows SWS formatting requirements.17.5 to >15.75 ptsExemplaryWriting has very few spelling, punctuation, and grammatical errors; few fragments, comma splices, and run-ons. 0–2 errors present.15.75 to >14 ptsCompetentWriting has spelling, punctuation, and grammatical errors that are distracting in a few places; few fragments, comma splices, and run-ons. 3–4 errors present.14 to >12.25 ptsNeeds ImprovementWriting has spelling, punctuation, and grammatical errors that are distracting in some places. 5–6 errors present.12.25 to >0 ptsUnacceptableWriting has spelling, punctuation, and grammatical errors, fragments, comma splices and run-ons that distract from the message. More than 6 errors present./ 17.5 ptsTotal Points
