FOWIM701 Assignment Brief
| Qualification | Qualifi Level 7 Diploma in Family Office and Wealth Inheritance Management (610/2921/X) |
| Unit Reference Number | R/650/7674 |
| Unit Code | FOWIM701 |
| Unit Title | Introduction to Office Management |
| RQF Level : | 7 |
| Number of Credits | 20 |
| Total Qualification Time (TQT) | 200 hours |
| Guided Learning Hours (GLH) | 100 hours |
Unit Aim
The aim of this unit is providing students with a foundational understanding of the principles and practices of effective office management. Familiarising learners with the various functions and responsibilities of an office manager, including administrative tasks, team management, and communication.
Learning Outcomes and Assessment Criteria
| Learning Outcomes
When awarded credit for this unit, a learner will: |
Assessment Criteria
Assessment of this learning outcome will require a learner to demonstrate that they can: |
| 1. Understand management principles and techniques for a modern business office. | 1.1 Explain how management principles and techniques are important for modern business offices.
1.2 Critically analyse the roles of an office manager and how they ensure team goals and expectations are clear and measurable? 1.3 Identify how collaboration is encouraged and fostered in a modern business office. 1.4 Analyse the strategies for effective time management in a modern business office. |
| 2. Understand the key principles and techniques that align with organisational goals and objectives. | 2.1 Analyse the application of management principles and techniques to achieve organisational goals and objectives.
2.2 Explain how technology can be leveraged in the management of human resources in the modern business office. 2.3 Discuss the importance of effective communications skills in conflict resolution strategies. |
| 3. Understand the key principles of office management and the roles and responsibilities of an office manager. | 3.1 Explain the key principles of office management and the roles and responsibilities of an office manager.
3.2 Critically analyse the importance of written and verbal communication, active listening, and feedback when carrying out the role of office manager. |
| 4. Understand quality management systems and their application to office administrative systems and techniques. | 4.1 Assess how quality management systems are used and their benefits to office operations.
4.2 Analyse quality control tools and techniques, including process mapping, root cause analysis, and statistical process control. |
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