Last updated: October 22, 2026
These Business Terms apply when a school, university, company or other organisation (the “Customer”) agrees to an order form, invoice, quotation or other document that refers to them (an “Ordering Document”) with NoteStore, an online learning marketplace operated from Kenya. The Ordering Document and these Business Terms together form the “Agreement”. If they conflict, the Ordering Document applies.
1. Definitions
- Authorized Users – the Customer’s students, employees or contractors, up to the number named in the Ordering Document, who use the Platform on the Customer’s behalf.
- Business Services – the services in the Ordering Document, which may include learning plans or lesson credits for Authorized Users, account management and support, and any other service agreed in writing.
- Confidential Information – information shared by one party with the other that is marked confidential or that a reasonable person would understand to be confidential.
- Fees – the amounts payable for the Business Services in the Ordering Document.
- Platform – notestore.net, its sub-domains and related apps and software.
2. The Business Services
NoteStore gives the Customer and its Authorized Users access to the Platform for the services in the Ordering Document, and provides account management and support as stated there. If none is stated, support is limited to the help pages and online support on the Platform. Lessons, consultations and materials are delivered under the Offerings Terms and Conditions and the Terms of Service.
3. Authorized Users
- The Customer may name Authorized Users up to the agreed number. Extra users are charged at the then-current per-user rate for the rest of the term.
- Access is for named users only; accounts and login details may not be shared. The Customer may replace one named user with another during the term.
- The Customer is responsible for use of the Business Services under its Authorized Users’ accounts, except where the action was taken by NoteStore or by a third party NoteStore should reasonably have prevented.
- Authorized Users must follow the User Code of Conduct.
4. Term and renewal
The Agreement starts on the earlier of the effective date in the first Ordering Document or the date the Customer first uses the Business Services, and continues for the service period in the Ordering Document. Unless the Ordering Document says otherwise, it renews automatically for periods of the same length unless either party gives notice of non-renewal at least 30 days before the end of the current term. Either party may end the Agreement on 30 days’ written notice if the other commits a material breach and does not fix it within that time, and NoteStore may end it on 30 days’ written notice for non-payment. If the Customer ends the Agreement because of NoteStore’s uncured material breach, NoteStore refunds the fees for services not yet provided.
5. Fees and payment
- The Customer pays the Fees in the Ordering Document. Access depends on timely payment.
- NoteStore invoices the Customer as set out in the Ordering Document. Payment can be made by bank transfer, M-Pesa, or through the checkout methods we offer, currently Stripe, Paystack, Whop and major cards.
- Taxes. NoteStore does not add sales tax, VAT, GST or similar taxes to its Fees. The Customer is responsible for any tax, duty, levy or withholding that the law of its own country requires it to account for on the purchase.
- Bank and transfer charges are paid by the party that incurs them. The Customer bears fees charged by its own bank or payment provider.
- If the Customer pays late, NoteStore may suspend access until payment is made, end the Agreement, and charge interest on the overdue amount at 1.5% per month or the highest rate the law allows, whichever is lower. Suspension does not extend the service period.
- Except as the Ordering Document says, Fees are non-refundable; unused individual lessons are handled as in the Refund and Payment Policy.
6. Confidentiality
Each party will keep the other’s Confidential Information confidential, use it only to carry out the Agreement, and share it only with people who need to know and are bound by confidentiality. This does not cover information that is public through no fault of the receiver, was already known or independently developed, was lawfully received from a third party, or must be disclosed by law or court order (in which case the receiver will, where possible, tell the discloser first).
7. Intellectual property
NoteStore grants the Customer a limited, revocable, non-exclusive, non-transferable right to access and use the Business Services during the term. NoteStore and its licensors keep all intellectual property rights in the Platform and the Business Services. If the Customer gives feedback, NoteStore may use it freely without obligation.
8. Data protection
The Customer confirms it has a lawful basis to share its Authorized Users’ personal data (such as name, time zone and contact details) with NoteStore for the Business Services. Depending on the activity, NoteStore acts as an independent controller or as a processor on the Customer’s instructions, and handles personal data under the Privacy Policy, the Kenya Data Protection Act, 2019 and other data protection laws that apply. A data processing addendum is available on request at support@notestore.net.
9. Warranty disclaimer and limitation of liability
The Business Services are provided “as is”. To the fullest extent the law allows, NoteStore disclaims all implied warranties and is not responsible for results obtained from using the Business Services. Neither party is liable for indirect, incidental, special, punitive or consequential loss, including lost profits, loss of goodwill or loss of data. Except for liability that cannot be limited by law, including death or personal injury caused by negligence, and fraud, each party’s total liability under the Agreement is limited to the Fees paid for the services giving rise to the claim in the 12 months before the claim arose.
10. Laws and compliance
Each party will comply with the laws that apply to it. The Customer confirms that neither it nor its Authorized Users are subject to sanctions that would make dealing with them unlawful, and will not use the Business Services in a way that breaks export control or sanctions laws.
11. References
NoteStore may say that the Customer is a customer and may use the Customer’s name and logo in marketing until the Customer withdraws permission in writing.
12. Changes to these Business Terms
NoteStore may update these Business Terms by posting a new version, and will give notice of material changes. During a term the version in force on the effective date applies; on renewal the current version applies. Terms in a Customer’s purchase order or similar document do not change the Agreement unless NoteStore accepts them in writing.
13. Notices and electronic signatures
Notices to the Customer are sent to the email in the Ordering Document. Notices to NoteStore go to support@notestore.net. The Agreement can be signed electronically and in counterparts.
14. Non-circumvention
During the term and for 1 year afterwards, the Customer will not, directly or indirectly, use a Tutor met through the Platform for paid services outside the Platform in order to avoid the Fees, without NoteStore’s written consent.
15. Governing law and disputes
The Agreement is governed by the laws of Kenya. The parties will first try to resolve any dispute by negotiation for 30 days. If that fails, the courts of Kenya have jurisdiction, except that a party may seek urgent injunctive relief from any competent court. Where the Customer’s country has mandatory laws that cannot be excluded by contract, those laws continue to apply.
16. General
Neither party may assign the Agreement without the other’s written consent, which will not be unreasonably withheld, except that NoteStore may assign it on a merger, reorganisation or sale of its business. If any part is unenforceable, the rest continues. The Agreement is the whole agreement between the parties on its subject and replaces earlier understandings.
17. Contact
For Business Terms questions: support@notestore.net.